This privacy policy sets out how Ray Trueman Plumbing, Heating and Gas uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


What Others Say...

"Efficient, professional, informative, no hesitation I would definitely recommend. Excellent quality, value and reliability."

Emma , NE8

"Ray, did an excellent job. His advice was invaluable and the job was done in good time and to an excellent standard. We have no hesitation in recommending Ray for work, in fact, he is working on our parents house now."

Scott , NE4

"Ray Trueman Did a power flush to my heating system. I found him to be very professional and proficient in his work. The work took longer than he or I had expected due to unforeseen problems but Ray did not hesitate to continue until everything was complete and in good working order. I would recommend him to friends without hesitation."

Pamela, NE2

"Ray came to complete annual service on our combi boiler. Prior to coming out he telephoned to discuss suitable time and call out charge for service. Discussed intermittent issue we had been having with water temperature in shower. Ray arrived on time and found the fault quickly and efficiently and I can report the hot water is working perfectly again. More than happy with charges and will definitely use Ray services again."

Abbi, NE34

"Ray done a first class job, he was punctual honest and reliable. He gave me good honest advice and I felt no pressure whatsoever in his recommendations for the Job I asked him to complete would certainly use him again in the future. "

Garry, DH2

"Will definitely be asking ray back when the boiler needs servicing. What a nice guy."

Wendy , SR7

"This tradesman arrived on the date arranged and completed the job within the time he said at the price we had agreed. A very professional job."

Brenda and John , DH1

"Very quick response and all work completed within 2 hours (including sourcing and picking up required spare parts)."

Tom, NE12

"Ray provided me with some reassuring advice (and simple) over the phone on a Sunday evening. He came out first thing Monday morning completing the job at a good price within half an hour. Will definitely be using him again."

David , NE38

"Came when he said he would, did an extra job that wasn't originally quoted for, and left job clean & tidy. Thoroughly happy with result."

Alan, NE26

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